SHIPPING & DELIVERY
SHIPPING & DELIVERY
This policy explains how PrismScale Private Limited ("PrismScale," "we," "our," or "us") delivers corporate gift hampers ordered through PrismScale Gifting (prismscale.com/gifting), and how we deliver our design, marketing and technology services.
We deliver by courier to serviceable pin codes across India. We can deliver to one office, several offices, or employees' homes using an address sheet that you share with us. We do not currently ship hampers outside India.
Allow about two weeks from your approval: a few days for branding and packing, then courier time. Remote pin codes can take longer. If you have a needed-by date, tell us when you request a quote and we will confirm what is possible. Dates are estimates unless we confirm a date in writing. Ask us about faster options.
Hamper prices in our quotes are shown before delivery and GST. We show delivery charges separately in your final quote, including any per-address or remote-area costs, before you pay anything.
Once your order is dispatched, we share the courier tracking details with you by WhatsApp or email.
Please check every address and phone number before dispatch. If a delivery fails because an address is wrong or incomplete, or the recipient is unavailable after the courier's attempts, we can send it again and will charge the extra courier cost.
Festive peaks, weather and courier disruptions can cause delays. We will keep you informed. If a shipment arrives damaged or is lost, our Cancellation & Refund Policy explains how to report it and how we replace or refund it.
These services involve no physical shipping. We deliver work digitally, by email, shared link or direct deployment, on the timeline set out in your project agreement (SOW).
PrismScale Private Limited
Visvesvaraya Technological University, 2, #56, The Mahendras, MUDA Layout, Hanchya Sathagally, Mysuru, Karnataka 570019, India
GSTIN: 29AAMCP9500H1Z2
Email: hello@prismscale.com
Phone: +91 88673 67766